Welcome to Housing and Community Services

Housing & Community Services ACT is a division of the Community Services Directorate. The area is responsible for the provision of social housing and community services in the Territory.


Buying a Government House

Buying a Government House

First Point | 1800 176 468

First Point

Maintenance

Housing Maintenance

Older Persons Housing

Older Persons Housing

Sale to Tenant

Sale to Tenant Scheme

Shared Equity

Shared Equity

Common Waiting List

Waiting List

Current News

Flynn Community Centre

The last meeting on the future of the Flynn Community Centre was held on the 10 May 2012. Please contact Peter Johns on 6207 8170 or peter.johns@act.gov.au for further information.

2012 Summer Newsletter

View the Housing ACT's Summer newsletter

Tenant Forums – your chance to have a say

Housing ACT would like to begin a conversation with its tenants, to learn more about their experiences in public housing. By sharing information about your goals, hopes and the challenges you have faced, you can help us to improve the way in which housing services are provided.

In order to establish an ongoing dialogue between Housing ACT and its tenants, a series of Tenant Forums will commence in 2012. By participating in Tenant Forums, tenants can provide feedback and work together to improve service delivery. Forums will be held at various times throughout the year, in different formats, and will focus on a range of topics. Topics may include the specific needs of some people in public housing, such as:

  • older people;
  • children and young people; and
  • people with disability.

You may be able to think of other valuable Tenant Forum topics.  By participating, you will be contributing to a store of knowledge that will be built up over time, to guide the provision of improved services.

There are some great benefits for tenants who participate in this way. These include:

  • receiving updates about new initiatives in Housing ACT;
  • hearing about changes in policy;
  • being encouraged to talk about experiences  in public housing; and
  • finding opportunities to tell us what we do well and what could be improved.

To ensure that everyone who attends a Tenant Forum has the chance to participate fully, each Forum will be limited to approximately 25 participants. Tenants who contribute to a Forum are eligible for a Community Engagement reimbursement of $50, to cover travel expenses or other costs.

To register your interest, or for more information, please phone Ms Conchita Fernandez on 6207 6778 or email HousingJointChampions@act.gov.au.

Look out for more information about Tenant Forums in the winter edition of Home Front, the Housing ACT tenants’ newsletter (to be distributed in June 2012).

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Redevelopment of land in Braddon and Reid

The ACT Government is proposing to redevelop land in Braddon and Reid, commonly known as the ABC Flats, to allow for the construction of up to 1,100 apartments.

This is compared to the 440 that currently exist, and a significant proportion of the new development will be retained for public housing.

Some of the land is occupied by public housing, Allawah Court and Currong Apartments and Bega Court (Section 52 Braddon and Section 7 Reid). The remainder of the land is occupied by various organisations which form part of the Catholic Church (Section 57 Braddon).

Housing ACT is undertaking ongoing consultation into the proposed redevelopment and is keen to hear the views of the community on this significant project. Don’t miss your chance to contribute at the next consultation session taking place from 6pm on Thursday, 16 February at the Griffin Centre, Genge Street, Civic.

This consultation is in addition to that being conducted by the Environment and Sustainable Development Directorate, which has issued a draft Territory Plan Variation that would allow for the redevelopment of the site for more dense housing and commercial uses. Consultation on this closed on 20 February 2012 and documents can be found at www.actpla.act.gov.au.

If you would like more information about the planning study or the potential redevelopment proposal please contact (02) 62078170 or peter.johns@act.gov.au.

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Affordable Rental Scheme

The ACT Affordable Rental Office currently has 19 rental properties available for older Canberrans.

Each of the energy efficient, two-bedroom self-contained properties are set in landscape surrounds. They include a wide range of energy efficiency, low running cost and easy access features and secure integrated parking.

They are located close to amenities such as public transport, clubs and shops. Older Canberrans are encouraged to apply and, if they meet the eligibility criteria, will be offered a three-year tenancy agreement and receive a 25 per cent discount on current private rents.

We are now accepting applications on properties at Bonython, Chapman, Florey, Kambah and Rivett.

Please call 6207 1150 for more information.

Fact Sheet - Steps in the Process [PDF 240KB] [RTF 520KB]
Fact Sheet - Affordable Rental Scheme [PDF 240KB] [RTF 516KB]
Form - Affordable Housing Document Checklist [PDF 182KB] [RTF 510KB]
Form - Affordable Housing Referee Details [PDF 121KB] [RTF 502KB]

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Northbourne Flats Redevelopment

A dramatic remodelling of the Northbourne flats providing more than 900 homes is the winner of a national competition to redesign the major public housing complex.

Award-winning architect firm John Wardle Architects has been announced as the winner of the national competition.

The winning entry, Weave, more than trebles the number of units currently on site while incorporating features that help it retain an open feel, remain sympathetic to its immediate environment and promote sustainability.

View the winning entry, design no 27.

If you would like more information about the redevelopment project, or would like to provide feedback, please provide your contact details to peter.johns@act.gov.au or telephone 6207 8170.

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Maintenance Satisfaction Survey

Housing ACT has developed a Maintenance Satisfaction Survey trial to commence in November 2011. This trial will enable tenants to provide Housing ACT direct feedback on their experience of the TFM Call Centre and their satisfaction with the maintenance recently undertaken in their home.  A satisfaction survey form will be handed to the tenant by the contractor on the day the work is completed. The form is to be completed and returned to Housing ACT. Alternately you can complete the survey online Maintenance Satisfaction Survey

As a means of thanking tenants for their participation, all completed survey forms (both hard copy and electronic that include the work order number), will be entered into a draw to win a $200 voucher from Bunnings.  Four draws will be made in a calendar year at the start of each season.

Improved Support – Stronger Communities
Antisocial Behaviour Response and Support in Housing ACT

Housing ACT is currently conducting community consultation on the issue of how best to address antisocial behaviour in public housing. In particular, this consultation is seeking input on working models to best utilise the proposed Antisocial Behaviour Specialist Response and Support Workers. The consultation period for the Improved Support Stronger Communities initiative has now been extended to 16 December 2011.  The discussion paper can be downloaded, via the link below, and provides some context for the consultation and a series of questions designed to stimulate discussion. Input can be lodged during the discussion period at antisocialresponse@act.gov.au

Discussion Paper Antisocial Behaviour Response [PDF 187KB] [RTF 951KB]

Improved Support – Stronger Communities Feedback
Feedback on the Improved Support Stronger Communities discussion paper and feedback generated at the community-government forum has been compiled in a table with Housing ACT responses. The document can be downloaded via the link below.

Improved Support - Stronger Communities Feedback [PDF 139KB] [RTF 1052KB]

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