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Housing Maintenance Satisfaction Survey
Housing ACT is working to improve maintenance services. A maintenance satisfaction survey is being piloted to provide all tenants the opportunity to offer feedback on the service and quality of maintenance undertaken in your home.
To facilitate this process, Housing ACT has made arrangements to ensure that when a sub contractor attends your home to undertake maintenance, they will provide you with a ‘reply paid’ maintenance satisfaction survey. This will enable you to provide confidential feedback and make comments relevant to the work that has been undertaken on that day.
The sub-contractor is required to write the relevant work order number on the survey form prior to leaving the property. Your responses are to be related to the work that has been undertaken by the contractor leaving you the survey.
You are encouraged to fill in the survey, as your feedback is very important to us, but you are under no obligation to respond. The work order number on each survey response will identify all the necessary work order details and the sub contractor carrying out the works. Please be assured the answers you give will be treated in the strictest confidence and survey results overall will not identify you.
After you have answered the questions we ask that you post your results back to Housing ACT as soon as possible after the work has been undertaken.
Alternatively, you may wish to answer the survey on-line remembering to key in the correct work order number reference.
To thank you for your participation, your completed survey will be entered into a raffle to be drawn on the 1st day of each season. Winners and prizes will be notified by mail or phone by Housing ACT.
To complete the survey click on the following link http://www.surveymonkey.com/s/HousingACTmaintenance
Letter from Executive Director [PDF 93KB] [RTF 245KB]
Housing Maintenance Survey [PDF 136KB] [RTF 2MB]
Terms and Conditions
Housing Maintenance Survey Terms and Conditions [PDF 174KB] [RTF 152KB]
