Welcome to Housing and Community Services

Housing & Community Services ACT is a division of the Community Services Directorate. The area is responsible for the provision of social housing and community services in the Territory.

Buying a Government House

Buying a Government House

First Point | 1800 176 468

First Point

Maintenance

Housing Maintenance

Older Persons Housing

Older Persons Housing

Sale to Tenant

Sale to Tenant Scheme

Shared Equity

Shared Equity

Common Waiting List

Waiting List

Housing ACT Fact Sheets

Fact Sheets are listed A-Z below. More information for tenants can be found at Policies

AB | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

            Animals and Pets [PDF 205KB]  [RTF 497KB]
            Argyle Community Housing Limited [PDF 327KB] [Word 156KB]
            Asbestos Management [PDF 189KB]  [Word 155KB]
            Application for Rental Bond Loan
            Application for a Rental Rebate

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B

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C

Capital Community Housing [PDF 302KB]  [Word 159KB]
Client Feedback [PDF 242KB]  [Word 151KB]
Client Support Coordinators [PDF 186KB]  [RTF 495KB]
Complaint Management [PDF 301KB]  [Word 160KB]

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D

Deceased Estates - Vacated Properties
Disposal of Sharps [PDF 184KB]  [RTF 494KB]

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E

Environmental Collective Housing Organisation [PDF 303KB]  [Word 163KB]
Eviction [PDF 191KB]  [Word 151KB]

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F

Facilities Management [PDF 321B]  [Word 157KB]

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G

Gateway Services [PDF 234KB]  [Word 202MB]
Gateway Services Timeframes [PDF 152KB] [Word 184KB]

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H

Havelock Housing Association [PDF 326KB]  [Word 164KB]

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I

Income Barriers [PDF 183KB] [Word 152KB]
Income Confirmation Service [PDF 242KB] [Word 153KB]

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J

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K

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L

Letter of Support - Early Allocation and/or Special Needs Housing [PDF 238KB]  [Word 164KB]

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M

Maintence Complaints process [PDF 188KB] [Word 169KB]
Mould and Condensation [PDF 247KB]  [Word 156KB]
Mutual Exchange [PDF 247KB]  [Word 157KB]

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N

Neighbourhood Disputes [PDF 187KB]  [Word 152KB]

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O

Occupational Therapist Scope Eligibility [PDF 329KB] [Word 163KB]

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P

Payment Options [PDF 235KB]  [Word 155KB]
Priority Housing [PDF 237KB]  [Word 154KB]
Proof of Income - Self Employed Persons [PDF 184KB]  [Word 150KB]
Property Allocations Zone Map [PDF 260KB]  [Word 232KB]

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Q

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R

Registration for Housing Assistance - Important Information External Link 

Registering for Housing Assistance [PDF 431KB]  [Word 165KB]
Rent Arrears [PDF 248KB]  [Word 156KB]
Rental Bond Loans [PDF 245KB] [Word 156KB] 
Rental Rebate [PDF 353KB] [Word 163KB]
Rent Payment Deduction [PDF 347KB]  [Word 154KB]
Repairs and Maintenance [PDF 377KB]  [Word 159KB]
Review of Decision [PDF 344KB]  [Word 161KB]

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S

Size of Property Allocation [PDF 309KB]  [Word 172KB]
Spotless Customer Service Operatorlocated in the Central Access Point [PDF 185KB] [Word 169KB]
Support Agencies [PDF 188KB]  [RTF 500KB]
Supporting Documentation Checklist [PDF 186KB]  [Word 155KB]

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T

Tamils Senior Citizens' Association [PDF 188KB]  [Word 152KB]
Tenant Guide to Repairs and Maintenance [PDF 1MB]
Transfer [PDF 208KB]  [Word 155KB]

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U

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V

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W

What is Community Housing [PDF 51KB]  [Word 152KB]

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X

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Y

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Z

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