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ACT External Review Agencies
ACT Auditor General's Office (AG)
The AG acts independently of the Government.
The AG's functions are set out in the Auditor-General Act 1996 and the Financial Management Act 1996. The AG undertakes audits of management performance and the financial statements of public sector bodies. The aim of the AG is to improve public sector management and accountability by:
- Ensuring the Legislative Assembly and the electorate are provided with accurate and useful information about the management of public sector resources and;
- Providing independent advice and recommendations for improving the management of public resources. The AG can also receive and investigate Public Interest Disclosures along with the Ombudsman and Attorney General.
Postal Address: PO Box 275,
Civic Square, ACT, 2608
Physical Address: Level 4, 11 Moore St,
Canberra City, ACT 2601
Business Hours: 8:30am-5:00pm
Monday to Friday
Ph: 02 6207 0833
Fax: 02 6207 0826
Email: actauditorgeneral@act.gov.au
Web: http://www.audit.act.gov.au/index.shtml
Human Rights Commission (HRC)
The HRC encourages and assists in the resolution of complaints, assisting users and providers of disability services, health services, services for children and young people and services for older people to make improvements in the provision of services.
Members of the commission include:
Children and Young People Commissioner;
Disability and Community Services Commissioner;
Discrimination Commissioner;
Health Services Commissioner; and
Human Rights Commissioner.
Ph: 02 6205 2222
Postal address: GPO Box 158,
Canberra City ACT 2601
Physical Address: Level 4, CFM Building,
12 Moore St, Canberra City
Ph: 02 6205 2222
Fax: 02 6207 1034
TTY: 02 6205 1666
Email: human.rights@act.gov.au
Web: http://www.hrc.act.gov.au
Public Advocate of the ACT (PA)
Promotes and individually represents the rights and interests of people with who are not able to represent or protect themselves including Children and young people, adults with a mental illness or impaired decision making ability who require protection from abuse, exploitation or neglect.
Postal Address: PO Box 1001, Civic Square,
ACT, 2608
Physical Address: 3rd Floor, CFM Building,
12 Moore St, Canberra City
Ph: 02 6207 0707
Phone Enquires can be made Monday to Friday
9.00am to 1.00pm & 2:00 to 4:30
Fax: 6207 0688
Email: pa@act.gov.au
Web: http://www.oca.act.gov.au/index.html
Children and Young People Official Visitor
The functions of the Official Visitor are to visit, receive and consider complaints from: children and young people who are detained in a detention place; or confined at a therapeutic protection place; or accommodated in a place of care; or other people providing services to children and young people.
Postal Address: Official Visitor C/-OCYFS
Strategic Partnerships
GPO Box 158, Canberra ACT 2601
Email: chindit@ozemail.com.au
ACT Ombudsman
Investigates complaints from people who believe
they have been treated unfairly or unreasonably
by an ACT Government directorate or agency.
The Ombudsman can also receive and
investigate Public Interest Disclosures along
with the Auditor General and Attorney General.
Postal Address: GPO Box 442, Canberra
ACT 2601
Physical Address: Ground Floor, 1 Farrell Place
Canberra City
Ph: 02 6276 0111
Complaints hotline: 1300 362 072
(Local call cost. Calls from mobiles charged at mobile phone rates) Enquiries 9 am - 5 pm
Monday to Friday
Fax: 02 6249 7829
Email: ombudsman@ombudsman.gov.au
Web: http://www.ombudsman.act.gov.au/
ACT Civil and Administrative Tribunal (ACAT)
Matters can only be brought before ACAT if an authorising law gives the tribunal the power to make a decision around a particular matter. The Tribunal's jurisdiction powers and procedures are defined by the ACAT Act 2008, other authorising laws and its Rules and Directions. Links to these documents can be found on the website. The ACAT consolidates 16 jurisdictions and tribunals including:
- Administrative Appeals Tribunal;
- Discrimination Tribunal;
- Guardianship and Management of Property Tribunal;
- Mental Health Tribunal; and
- Residential Tenancies Tribunal
Postal Address: GPO Box 370, Canberra ACT 2601
Physical Address: ACT Administrative Tribunal
ACT Magistrates Court Building, Knowles Place, Canberra City ACT
Ph: 6207 1740
Fax: 6205 4855
Email: tribunal@act.gov.au
Web: http://www.acatact.gov.au
COMMONWEALTH
Statutory Review Agencies
Human Rights and Equal Opportunity
Commission
HREOC resolves complaints of discrimination or breaches of human rights under federal laws.
Postal Address: GPO Box 5218
Sydney NSW 2001
Physical Address: Level 8, Piccadilly Tower
133 Castlereagh St Sydney NSW 2000
Ph: 02 9284 9888
TTY: 1800 620241 (toll free)
Fax: 02 9284 9611
Complaints infoline: 1300 656 419
General enquiries: 1300 369 711
Interpretation and translation services are available by contacting 13 14 50
Email: complaintinfo@humanrights.gov.au
Website: www.hreoc.gov.au
Commonwealth Ombudsman
Investigates complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency, including nursing homes and hostels.
Postal Address: GPO Box 442,
Canberra, ACT 2601
Physical Address: Ground Floor, 1 Farrell Place
Canberra City
Ph: 02 6276 0111
Complaints hotline: 1300 362 072
(Local call cost) Enquiries 9 am - 5 pm
Monday to Friday
Fax: 02 6249 7829
Email: ombudsman@ombudsman.gov.au
Web: http://www.comb.gov.au/
Office of the Privacy Commissioner (PC)
The Commissioner provides protection for:
Personal information about you that is handled by federal and ACT government agencies;
Personal information about you held by all large private sector organisations, all private sector health service providers and some small businesses;
Credit worthiness information held by credit reporting agencies and credit providers; and
Personal tax file numbers used by individuals and organisations.
Ph: 1300 363 992 (Local call cost)
TTY: 1800 620 241
Postal Address: GPO Box 5218,
Sydney, NSW 2001
Fax: 02 9284 9666
Email: privacy@privacy.gov.au
Web: http://www.privacy.gov.au/
