Condensed Privacy Statement

Scope

This statement applies to the http://www.dhcs.act.gov.au/ websites and includes the collection, use, security of and access to information that may be obtained through the use of the Department of Disability, Housing and Community Services website.

These websites are managed by the Departnment of Disability, Housing and Community Services.

Personal Information

Personal information is defined as information about an individual whose identity is apparent or can reasonably be ascertained by that information.

No personal information is collected automatically through these sites. All personal information collected and/or stored must be voluntarily provided by you.

Disability, Housing and Community Services will only collect personal information about you when you voluntarily participate in an activity that asks for information, such as:

• Sending us an enquiry or feedback
• Participating in a survey
• Undertaking a payment or other transaction
• Suggesting a link

If you choose not to provide personal information when completing one or more of these activities, you may not be able to complete that activity.

If you choose not to participate in these activities, your choice will in no way affect your ability to browse these websites.

Uses

Disability, Housing and Community Services analyses non-personally identifiable website traffic data to improve our services.

Disability, Housing and Community Services will only use your personal information for the purposes for which you gave it to us.

Disability, Housing and Community Services does not share information about you with other government agencies or other organisations, such as financial institutions, contractors or service providers, without your permission unless it:

• is necessary to provide you with a service that you have requested;
• is required or authorised by law;
• is reasonably necessary for law enforcement in certain situations and for the protection of public revenue; or
• will prevent or lessen a serious and imminent threat to somebody's health.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of this website. The data collected about your use of this website (including your IP address) will be transmitted to and stored on Google's servers. Google will use this data for the purpose of compiling reports on website activity for Disability, Housing and Community Services and provide other services relating to website activity and internet usage.

Google will not collect personal information about you and the reports provided by Google to us will only contain aggregate non personal data about your use of this website, (these reports may contain data relating to pages viewed, files downloaded or the completion of online subscriptions). Disability, Housing and Community Services will use the data collected by Google Analytics to improve the functionality of this website.

Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google's behalf. Google will not associate your IP address with any personal information you may have previously provided to Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Your choices

You can review any personal information collected about you by submitting a written request to Disability, Housing and Community Services. You may recommend changes to your personal information that you believe to be incorrect. The obligation to correct information is subject to any applicable limitation in a law that provides a right to require the collection or amendment of documents.

If you believe that your personal information is being used for a purpose other than what was intended when submitted, you may contact Disability, Housing and Community Services. In all cases, Disability, Housing and Community Services will take reasonable steps to verify your identity prior to granting access to your personal information or making corrections to the information collected.

Personal Information Digest (PID)

In the ACT, the public has a right to access information held by the government, subject to exceptions such as information affecting personal privacy. The nature of personal information maintained by Disability, Housing and Community Services is identified in the ACT Personal Information Digest.

Security

Security measures have been integrated into the design, implementation and day-to-day practices of the entire Disability, Housing and Community Services operating environment to protect the information you send to us against loss, misuse and alteration. These security measures ensure the privacy of information while it is transmitted across the Internet.

Important Information

This website is bound by the Information Privacy Principles under the Privacy Act 1988.

Disability, Housing and Community Services follows the Guidelines for Federal and ACT Government Websites  issued by the Office of the Privacy Commissioner and ensures that appropriate standards are used when government service provision is outsourced to the private sector.

Disclaimer

The http://www.dhcs.act.gov.au/ websites contain links to third party websites. These include links to websites operated by other government agencies, non-profit organisations and private businesses. When you select a link to another web site, you are subject to the privacy policy of the new site. Disability, Housing and Community Services is not responsible for the privacy practices or the content of such websites.

Neither the ACT Government, nor any agency, officer nor employee of the ACT Government warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products or services linked from this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information.

Portions of such information may be incorrect or not current. It is your responsibility to verify all information provided by this web site and/or web sites linked to or from this site. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

For more information, refer to our full disclaimer statement.

How to contact us

If you have any comment in relation to any aspect of the collection, use, security of or access to your personal information please contact Disability, Housing and Community Services.

Alternatively, you can write to Disability, Housing and Community Services at:

Online Services,
Disability, Housing and Community Services,
GPO Box 158,
CANBERRA ACT 2601
AUSTRALIA

If the issue is not resolved to your satisfaction you may wish to contact the Privacy Commissioner. 

For more information about our privacy practices, see our full privacy statement.