Discuss your child's communication and walking
Client and Family Focused Services
Developing early communication skills
About Us
Who are the services for?
Therapy ACT believes in
People who work at Therapy ACT
Service Locations
How to contact Therapy ACT
Intake Service
Client Service
Therapy ACT is a program area of the Community Services Directorate. It provides a range of multidisciplinary therapy and support services for people with delays in development and developmental disabilities aged from birth to age 65.
Therapy and support services are available for physiotherapy, occupational therapy, speech pathology, social work and psychology. There is no charge for this service.
Please use the navigation buttons on the left or top to find the information you need. If you wish to comment on the content, presentation or functionality of this Website, please go to our Online comments and suggestions page.
Therapy ACT is an ACT Government therapy service for ACT residents that offers:
- Therapy and intervention programs
- Assessment Services
- Counselling and support for families
- Autism Service including autism assessments
- Equipment Loan Service for children and young people
- Information and advice for individuals, families, carers and teachers regarding development and disability concerns
- Consultancy services for other professionals, carers and agencies
Who are the Services For?
ACT residents including:
- Children who
- are at risk of or have delays in their development (birth to eight years of age)
- have a development disability
- have a disability
- adults and adolescents with a developmental disability from childhood, including students attending special schools
- families and carers of these children, adults and adolescents
Key Principles Underpinning Service Delivery
1. Client and Family Focused Services
Therapy ACT:-
- Considers each person holistically in the context of their lives.
- Works in partnership with families/ caregivers, as well as other significant people in the person’s life.
- Supports clients and their families/ caregivers to identify their concerns and priorities, to recognise their strengths, and to make informed decisions.
- Is flexible and responsive to the client’s and family/ caregiver’s concerns and priorities.
- Is responsive to changes in life stages, family changes, and transitions in education and employment.
2. Valuing and Respecting the rights and needs of clients
Therapy ACT:-
- Aims to support individuals to achieve their maximum potential as members of the community.
- Values diversity and respects the cultures of all people accessing the service.
- Provides services on a needs basis. Clients with higher priority needs are given priority.
- Provides additional support to access services to vulnerable people.
- Practices in accordance with ethical values, which support the principles of empowerment, self-determination, autonomy and dignity.
3. Working in Partnership
Therapy ACT:-
- Works collaboratively with other agencies to enhance outcomes for clients.
- Demonstrates mutual respect for the capacity and capabilities of other agencies and recognises their limitations.
- Takes responsibility for ensuring the maintenance of positive relationships.
- Demonstrates trust, openness and transparency of communication and process.
4. Continuous Improvement
Therapy ACT:-
- Provides services which are based on evidence and reflect current best practice.
- Is committed to continuous improvement through evaluating current practice/ services and listening to client feedback.
- Staff are committed to maintaining their professional knowledge and are supported to do so.
5. Efficient and Effective Service Delivery
Therapy ACT:-
- Acknowledges that there are resource constraints which limit the level of service that can be provided.
- Strives to meet the demand for services within the budget limitations by maximising service effectiveness.
- Continuously seeks to make administrative and business processes more efficient.
- Meets all of its accountability and compliance obligations.
People who Work at Therapy ACT
- Administrative Staff
- Occupational Therapists
- Technical Officers
- Physiotherapists
- Psychologists
- Social Workers
- Speech Pathologists
Service Locations
Therapy ACT service centres are located in Belconnen (Swanson Plaza) and Holder (Cnr Weingarth St & Blackwood Terrace). Services may also provided in client homes, schools and other community locations.
How to Contact Therapy ACT
Senior Manager
Clinical Services Manager
Referral Intake Service. Anyone can refer a person to Therapy ACT but it must be with the knowledge and consent of the parents/guardians of the person. Individuals can also refer themselves.
For referrals or inquiries about Therapy ACT, call the Intake Service on 6205 1246.
This service is available from 9:00am - 3:30pm Monday to Friday.
Therapy ACT Teams
Northside Early Childhood Team (6205 9009) or email TACTECNTeam@act.gov.au
Northside School Age Team (6207 1360) or email TACTSANTeam@act.gov.au
Northside Adult Team (6207 1361)or email TACTATeam@act.gov.au
Southside Early Childhood Team (6205 1275) or email TACTECSTeam@act.gov.au
Southside School Age Team (6205 1242) or email TACTSASTeam@act.gov.au
Therapy ACT Equipment Service (6205 1242) or email TACTTESTeam@act.gov.au
Therapy ACT Autism Services (62051274) or email TACTTASTeam@act.gov.au
Equipment Services Team (6205 1242) or email TACTTASTeam@act.gov.au
Client Service
If you have a suggestion, comment or complaint, we would like to hear from you.
Therapy ACT is committed to excellence in client service. Your feedback and comments are valued. All feedback received is included in the ongoing review and monitoring of service delivery.
If you have suggestions as to how the service can be improved or if a particular staff member or a team have provided you with exceptional service please let us know by using the Comments and Suggestions Form below or online. Staff are always delighted to receive your suggestions and commendations which assist Therapy ACT to continue to provide a high level of service.
If you have a complaint about any Therapy ACT service, prompt and constructive action will be taken. Complaints are investigated and handled in a confidential and impartial way. You can speak to a staff member or use the printable or online complaint form contained in this Website and give it to a staff member, Team Leader, Senior Manager or to the Clinical Co-ordinator of Therapy ACT.
Comments and Suggestions Online
Comments and Suggestions [RTF 164KB]
Comments and Suggestions [PDF 113KB]
Complaints Form Online
Complaints Form [RTF 156KB]
Complaints Form [PDF 7576KB]
You may also consider nominating the staff member for an ACT Customer Award. Nomination forms are available from the ACT Government web site 
.
We value and appreciate your contribution in helping us provide an excellent therapy service to the ACT community.
If you need help with translating please telephone the Translating & Interpreting Service .
